Pre-Arrival Planning
Port Call Management
Vessel Turnaround Coordination
24/7 Operational Support
Advance coordination of vessel arrival, port requirements, berth/anchorage arrangements, cargo operations, documentation and other operational requirements.
Complete local coordination from vessel arrival and anchorage until completion of cargo operations and final sailing.
Efficient coordination of all port-call activities with the objective of minimizing unnecessary delays and ensuring smooth vessel turnaround.
Our local team remains available throughout the port call to respond promptly to operational and emergency requirements.
Cargo & Terminal Operations
Cargo Operation Monitoring
Master & Charterer Liaison
Statement of Facts (SOF) Monitoring
Terminal & Stevedore Coordination
Close monitoring of loading/discharging operations, stevedoring activities, cargo progress, productivity and operational delays.
Maintaining effective communication between the Master, Charterers, Owners, Terminal, Stevedores and other parties to ensure that operational instructions are properly communicated and followed.
Monitoring and verifying vessel timings, NOR, berthing, commencement/completion of cargo operations, stoppages, shifting, delays and sailing information.
Direct local coordination with terminal operators, stevedores, cargo receivers, shippers and other parties involved in cargo operations.
Documentation & Disbursement Control
Port Documentation
Cargo Documentation Assistance
Customs & Immigration Coordination
PDA / FDA Review & Cost Control
Preparation, coordination and submission of required port, customs, immigration, cargo and vessel documentation.
Assistance with cargo documents, delivery orders, cargo manifests, bills of lading-related matters and other operational documentation as required.
Coordination of customs, immigration and other statutory formalities connected with the vessel and cargo operations.
Monitoring agency-related expenses and reviewing disbursement accounts to help ensure that port-call costs are properly documented and controlled.
Laytime & Demurrage Support
Bunker & Service Coordination
Survey & Inspection Coordination
Letters of Protest & Incident Assistance
Collection and verification of relevant port and cargo-operation records to support Charterers in reviewing laytime, detention, demurrage and despatch matters.
Arrangement and coordination of bunker, fresh water, ship stores, provisions, technical services and other vessel requirements as instructed by the Charterer or Operator.
Arrangement of independent surveyors, cargo surveyors, draft surveyors, hold inspectors, tally services and other specialist attendance when required.
Supporting the Master and Charterer in documenting cargo damage, equipment failure, operational delays, weather interruptions, stevedore issues and other relevant incidents.